Shipping policy
Shipping Policy
At Buytoria, we are committed to delivering your orders quickly, safely, and reliably across the United Arab Emirates. Please review our shipping policy below for full details.
Order Processing Time
All orders are processed within 1–2 business days (excluding weekends and public holidays) after payment confirmation or order placement. Once your order is processed, you will receive a confirmation email or SMS with your order details.
During sale periods, promotions, or high-demand seasons, processing times may be slightly extended. We appreciate your patience during these times.
Delivery Areas
We currently deliver to all seven Emirates of the UAE, including:
- Dubai
- Abu Dhabi
- Sharjah
- Ajman
- Ras Al Khaimah
- Fujairah
- Umm Al Quwain
Estimated Delivery Time
- Dubai & Sharjah: 1–2 business days
- Other Emirates: 2–4 business days
- Remote or outlying areas: may take up to 5 business days
Delivery times are estimates and may vary due to courier schedules, weather conditions, or unforeseen circumstances.
Shipping Charges
- Free Shipping on all orders above [insert AED threshold, e.g. AED 150]
- A flat shipping fee of [insert AED amount] applies to orders below this threshold
Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your purchase.
Cash on Delivery (COD)
Buytoria offers Cash on Delivery across the UAE for your convenience. A small COD handling fee may apply, which will be clearly shown at checkout.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this number to track your shipment's status in real time through our courier partner's website.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery window, please:
- Check your tracking status using the provided tracking number
- Verify that your shipping address and contact details are correct
- Contact our support team at [insert support email/WhatsApp number] for assistance
We will investigate and resolve any delivery issues as quickly as possible.
Failed Delivery Attempts
Our courier partners will attempt delivery up to 2–3 times. If delivery is unsuccessful after multiple attempts, the order may be returned to our warehouse, and our support team will contact you to arrange re-delivery or resolve the issue.
Incorrect Address
Please ensure your shipping address, phone number, and Emirate are entered correctly at checkout. Buytoria is not responsible for delays or non-delivery caused by incomplete or incorrect address information. Additional charges may apply for re-shipping to a corrected address.
Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date with your order number and photos (if applicable), so we can resolve the issue promptly.
Contact Us
For any shipping-related questions, feel free to reach out:
- Email: [insert email]
- WhatsApp/Phone: [insert number]
- Business Hours: [insert hours]
Thank you for shopping with Buytoria — Shop Smart. Live Better.